Stetzer Electric is committed to providing our customers with products of the highest quality. If you are not 100% satisfied with your STETZERiZER products we will do everything we can to make things right.
- Stetzer Electric will only accept returns on purchases of 20 or more filters.
- Full or partial returns will be accepted for up to 60 days after product was received.
- Customers will be refunded the full purchase price of the returned products, excluding shipping and handling fees.
- Customers will be responsible for all return shipping costs – we will not accept returns marked C.O.D.
- We advise customers to ship returns via traceable methods (UPS, FedEx, etc.) to verify returns are received by Stetzer Electric.
- Copies of the original invoice and credit card receipt must be included with returned items.
- Items returned more than 60 days, but less than 90 days, after product was received will be subject to a 25% restocking fee.
- No returns will be accepted after 90 days, except in case of defective products (see below).
- Stetzer Electric will exchange any defective STETZERiZER products for up to 2 years from the date of purchase, provided that:
- Product is returned to Stetzer Electric, in the original condition it was received by the customer, for inspection and testing;
- Upon inspection and testing the product is deemed by Stetzer Electric to be defective in function or workmanship; and,
- Customer will pay return shipping fees.
If you have any questions on our return policy, please feel free to contact us using the information provided on our Contact page.